Order Processing

After confirmed payment and required verification, we process orders within 7 business days. Business days exclude Saturdays, Sundays, and applicable public holidays. Processing time is separate from the time a shipping carrier takes to deliver the package.

If an unexpected issue affects processing, we will provide appropriate updates and options as required by applicable law.

Estimated U.S. Delivery

For supported destinations in the United States, estimated carrier transit is 10–15 business days after dispatch. The estimated total order-to-delivery period includes both the order processing period and carrier transit.

Estimates are not guaranteed delivery dates. Carrier disruptions, severe weather, public holidays, customs review where relevant, and address issues may cause delays.

Delayed Dispatch

If we cannot send an order within the applicable promised shipment period, we will notify the customer when required, provide a revised estimate, and offer relevant cancellation or refund options as required by law.

Shipping Charges

Available shipping options and any delivery charges are calculated and shown at checkout before you complete payment. We do not assume a shipping method is free unless the checkout expressly indicates this.

Fulfillment Locations

Orders may be shipped from a warehouse or designated fulfillment partner based on inventory, package handling requirements, and destination. A shipment origin may differ from our registered business address.

Multiple items may be shipped in separate parcels and may have different tracking numbers.

Tracking Notifications

Once a shipment is dispatched and tracking details are available, a shipping notification will normally be sent to the email address entered at checkout. The first tracking update may take time to appear in the carrier system.

Correct Delivery Address

Please check names, unit or apartment numbers, street address, postal code, and contact information before checkout. If a mistake is found, contact customer support immediately. Changes cannot be guaranteed once fulfillment has started.

Additional shipping costs may apply when a new shipment is necessary because the customer provided an incorrect or undeliverable address, where allowed by law.

P.O. Boxes, Territories & Special Addresses

Support for P.O. boxes, APO/FPO addresses, and U.S. territories depends on the available carrier, package size, and destination. Checkout will show the available shipping services for an eligible address.

Delayed or Unchanged Tracking

A gap in tracking updates does not always indicate loss. If tracking remains inactive for an unusual period or the package appears substantially delayed, please email us with the order number and tracking details. We will review the information available and contact the service provider if appropriate.

Lost or Missing Packages

If an order appears lost in transit, notify us with your order number. After reviewing the circumstances with the carrier or partner, we will provide an appropriate refund, replacement, or other remedy for a confirmed issue in accordance with law and our policies.

Marked Delivered but Not Received

Check the front door, mailbox, household members, parcel lockers, reception desk, neighbors, and carrier updates as appropriate. If you cannot locate the package, please contact us. A delivered scan does not automatically prevent us from considering the concern.

Damaged, Incorrect, or Incomplete Deliveries

Jewelry storage boxes may contain small dividers, trays, hinges, or other model-specific parts. If a package arrives damaged, incomplete, or incorrect, keep the item and packaging and send relevant photographs with the order number.

After review, we will explain a reasonable remedy. Please do not dispose of the product or package while the issue is under investigation.

Customer Support

For delivery inquiries, email service@elvargf.com or call +86 189-7937-9599 during 8:00 AM – 10:00 PM Daily.