30-Day Return Window

Eligible items may be returned within 30 calendar days after confirmed delivery. To request a return, please contact customer support before this period expires. Eligibility depends on item condition, the terms below, and rights under applicable law.

How to Start a Return

Email service@elvargf.com with your order number, product name, reason for return, and supporting photographs or video where relevant.

We will review your request and, where eligible, provide instructions and the appropriate return shipping destination.

Return Eligibility

For a change-of-mind or preference-based return, items should generally be unused, unaltered, complete, and in their original condition with included parts, accessories, and protective packaging.

Opening a shipping carton to inspect a jewelry box does not by itself make the product ineligible, provided it remains in a condition suitable for return under this policy.

Product Appearance & Care

Please review dimensions, materials, finishes, color options, tray arrangements, closures, and included components on the individual product page before ordering. Product photos may show jewelry or props not included with the storage box.

Minor differences due to lighting, monitor settings, texture, and normal manufacturing variation may occur. A change in preference for size, color, compartment layout, or appearance may be processed as a preference-based return.

Return Authorization & Address

Do not ship a return automatically to the merchant’s registered business address in Foshan. It may not be the return warehouse.

Once approved, support will provide the correct return destination and instructions. Sending merchandise without instructions or to the wrong destination may cause delay or loss.

Items Not Eligible for Preference-Based Returns

Certain items may be excluded from preference-based returns when clearly disclosed at the time of sale, including custom or personalized goods, gift cards, and items damaged through misuse after delivery. Products missing parts or substantially altered after receipt may also fail return inspection.

Discounted items are not automatically excluded merely because they are on sale. Nothing in this section removes non-waivable consumer rights.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly. If a jewelry storage box is damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as practicable, preferably within 7 calendar days, and provide relevant photos or video.

We will review the issue and provide an appropriate remedy, such as replacement parts, replacement, or refund, without charging the customer additional costs attributable to our confirmed error. The suggested reporting period does not shorten the 30-day window or legal rights.

Return Shipping Costs

For preference-based returns, the customer generally covers return shipping. When a defect, damage, or fulfillment mistake is confirmed to be attributable to us, we will provide a reasonable remedy without shifting the resulting costs to the customer.

Original shipping fees for preference-based returns are generally nonrefundable unless required by law. We do not charge a restocking fee for approved returns.

Sending Your Return

For customer-paid returns, use a trackable carrier service and keep shipment proof and the tracking number. Protect jewelry boxes, dividers, removable trays, mirrors, and any fragile or decorative parts with appropriate packaging before sending them.

Inspection & Refund Timing

Where return shipment is required, eligible merchandise will be reviewed after receipt at the approved return facility. Once a return has been received, inspected where applicable, and approved, we will initiate the refund within 7 business days.

Your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.

Refund Method

Refunds are generally made through the original payment method. If that method cannot accept a refund, customer support will coordinate an appropriate alternative where supported by the payment provider and applicable law.

Exchanges

Exchanges or replacement arrangements depend on product availability. If a direct exchange cannot be supported, you may be asked to return an eligible item and place a separate purchase.

Order Changes & Cancellations

Contact us as soon as possible if you need a change or cancellation. We will attempt changes before fulfillment starts but cannot guarantee cancellation after preparation or shipment begins. No cancellation fee is assessed for an order successfully canceled before fulfillment.

After dispatch, the normal return procedure may apply. This does not restrict cancellation or refund rights under applicable law.

Consumer Rights

This policy describes our standard store procedure and does not exclude consumer rights or legal remedies that cannot be waived under applicable law.